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From Hong Kong and Taiwan law enforcement authorities, we have received many subpoenas requiring us to help investigate internet crimes. In order to prevent our services from being criminally abused, we now require new customers who have ordered certain services to verify their identity.
We ask our customers 2 types of documents to establish their identity and residence.
Customers should submit one document from each category via our online ticket system, to have their account verified. Our support agent will also contact the customer to ask for KYC documents, after an unverified account places an order for services that require KYC check. Failure to respond to our request in a timely manner may incur losses to customers.
If a customer successfully passes KYC within 3 days of ordering, we will provision the service and extend its next due date by the time the customer took to have their account verified.
Absent a customer's timely response to our request for KYC documents within 3 days of ordering, we will provision the service and suspend it right away, until the customer passes KYC or the service expires. In such case, even if the customer later passes KYC, we will not extend the service period. Due to the lack of cooperation from the customer, a suspended service, in this case, is considered a rendered / delivered service.
The customer data we collect will be stored encrypted. We will only disclose this information when required by local authorities where the server locates.